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You can contact customer service at any time via the contact form. We strive to respond to your inquiries as quickly as possible.

We strive to respond to your inquiry as quickly as possible. You will typically receive a response within 24-48 hours. More complex requests may take a little longer, but we assure you that we will address your issue.

To help you as best as possible, it would be helpful if you could provide us with your order number, your name, and a detailed description of your issue. The more information we have, the faster we can find a solution.

We do our best to accommodate changes or cancellations to your order as long as it hasn't been shipped yet. Please contact our customer service as soon as possible to discuss your request. However, please note that changes or cancellations are not always possible, especially with fast-track shipping.

For returns or exchanges, please contact our customer service to initiate the process. We will explain the necessary steps. Please see our return and exchange policy for further information.

If an item arrives damaged or defective, we apologize. Please contact our customer service immediately and let us know the problem. We will find a suitable solution, whether it's a refund or a replacement.

You can pay with us using various payment methods, including credit card (Visa, Mastercard, Amex), debit card, PayPal, and Klarna. Simply choose the most convenient option for you during the checkout process.

We currently do not offer an installment payment option, however you can use an alternative payment method such as Klarna to pay the amount by invoice.

Your account will be charged immediately after you complete your order.

If your payment fails, please first check the information you entered and ensure your account has sufficient funds. If the problem persists, please contact our customer service for assistance.

No, we do not store sensitive payment information such as credit card details. Your payment is processed via a secure and encrypted connection, and the data is not stored in our system to ensure your security.

Delivery time varies depending on the destination and shipping method.

You can find further details in our delivery terms.

You have two options with us. You can use our free standard shipping or choose insured shipping for €2.90.

Please carefully check your delivery address before submitting your order. It may not be possible to change the delivery address after the order has been placed.

Yes, as soon as your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this to track the status of your delivery.

If you are not home at the time of delivery, the delivery person will leave a notification. You can then either arrange a new delivery attempt or pick up the package from a nearby collection point.

You can initiate a return for your order by contacting us via email. Then follow the return instructions.

Yes, we ask that you request a return within 15 days of receiving your order. This will allow us to ensure a smooth process.

You are responsible for the return shipping costs if the item doesn't fit or you don't like it. If an item is damaged, we will replace it for you free of charge.

Once we receive your returned item(s), we typically need 3-5 business days to process the return and initiate the refund process. Please be patient.

Yes, you can return an item that has already been opened or worn, as long as it is in a resalable condition. This means that you should only wear the product in a clean environment, ideally indoors, to test it.

Please note that we may not be able to issue a refund for items with signs of use or damage.

Once we have processed your return, we will refund the corresponding amount to the original payment method. You should see the refund in your account within 5-10 business days.

If you purchased an item as part of a special promotion and return it, we will refund you the contract price you actually paid, less any discounts and vouchers that were specifically for the promotion.

IMPORTANT: For 1+1 or 2+1 FREE promotions, all items must be returned; otherwise, a refund is not possible. If only part of the order is returned, no refund will be issued. For 2+1 FREE promotions, at least two items must be returned.